Refund & Cancellation Policy
Last Updated: February 6, 2026
At DCustomize LLC, we strive to provide high-quality Email and SMS marketing services. Because our work involves custom strategy, technical setup, and human labor, we have established the following policies:
1. Digital Audits & Strategy Sessions
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No Refunds: Payments for “Email Flows/Automation Audits” are non-refundable once the audit process has begun.
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Value Delivery: The fee covers the professional time and expertise required to analyze your account and deliver a strategic roadmap.
2. Implementation & Setup Services (Core Flow)
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Work-in-Progress: For “Core Flow Setup” or “Account Migrations,” refunds are not available once technical work (Klaviyo setup, flow creation, or design) has commenced.
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Partial Credits: In rare cases where a project is halted before completion due to unforeseen circumstances, a partial credit toward future services may be issued at the sole discretion of DCustomize LLC.
3. Monthly Retention Retainers
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Cancellation Notice: Clients on a “Full Retention Retainer” must provide a 30-day written notice prior to their next billing cycle to cancel services.
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Non-Refundable Months: Once a monthly retainer period has begun, that month’s fee is non-refundable as resources and team hours have already been allocated to your account.
4. Chargebacks
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Dispute Resolution: We encourage clients to contact us at [email protected] to resolve any service issues.
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Policy: DCustomize LLC will vigorously defend against fraudulent chargebacks by providing proof of work and signed service agreements to the relevant banking institutions.
5. Contact Information
For any questions regarding our policies, please contact our strategic team:
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Email: [email protected]
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Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States